Shipping policy
Shipping Policy
Last Updated: May 10, 2026
Thank you for shopping with Nexoraliving. We are committed to delivering your order safely and efficiently.
Processing Time
All orders are processed within 1–3 business days after payment is received. Orders are not processed or shipped on weekends or public holidays.
During high-demand periods, processing times may be slightly longer.
Shipping Times
Estimated delivery times for all orders are:
- South Africa: 8–12 business days
- International Orders: 8–12 business days
Please note that these are estimated delivery times and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may occasionally offer free shipping promotions, which will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your package.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the customer.
Shipping Delays
We are not responsible for delays caused by:
- Courier service disruptions
- Customs clearance
- Incorrect shipping addresses
- Weather conditions
- Other events beyond our control
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information. If you notice an error in your address, please contact us immediately.
If the order has already been shipped, we cannot guarantee that the address can be changed.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the expected or confirmed delivery date at nexoraliving74@gmail.com. We will work with the shipping carrier to resolve the issue.
Delivered but Not Received
If your tracking information shows that your package was delivered but you have not received it, please:
- Check with neighbors or household members.
- Contact the courier directly.
- Reach out to us if you need further assistance.
Contact Us
For any shipping-related questions, please contact us:
Email: nexoraliving74@gmail.com
Website: nexoraliving.online