Refund policy
At Nexoraliving,we are committed to providing premium-quality products and ensuring customer satisfaction.
Returns
Due to the nature of our consumable products, we do not accept returns of opened or used items for health and safety reasons.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at [your email address] with:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Refunds
Refunds may be issued in the following cases:
- You received the wrong item
- Your item arrived damaged
- Your package was lost in transit
- Your order was canceled before shipment
Once your request is reviewed and approved, your refund will be processed to your original payment method within 5–10 business days.
Non-Refundable Items
We do not offer refunds for:
- Opened or used products
- Orders where the customer provided an incorrect shipping address
- Delays caused by customs or courier services
- Change of mind after the order has been shipped
Order Cancellations
Orders may be canceled within 12 hours of purchase. Once your order has been processed or shipped, it can no longer be canceled.
Shipping Issues
If your tracking shows that your package has been delivered but you have not received it, please contact the courier directly. We are not responsible for packages marked as delivered.
Contact Us
If you have any questions regarding this Refund Policy, please contact us at:
Email: nexoraliving74@gmail.com
Website: nexoraliving.online